MetLife Bank Customer Service. We're here for you, whenever you need us.
If you ever have questions regarding MetLife Home Loans and MetLife Bank’s products and services, we’re here to help. There are a number of ways you can contact us.
To contact a MetLife Home Loans Mortgage Consultant for local assistance with home financing, click here
MetLife Home Loans
Email
You can email servicing questions related to your current mortgage loan account for a response within one business day.
Phone
- For mortgage applications and inquiries, click here or call 1-800-369-2219
- For mortgage account servicing, call 1-888-638-6964
- For reverse mortgage applications and inquiries, call 1-800-607-0366
Mail
Mortgage Inquiries:
To send a mortgage payment:
MetLife Home Loans
PO Box 71093
Charlotte, NC 28272 - 1093
Escrow Payments:
MetLife Home Loans
PO Box 71097
Charlotte, NC 28272 -1097
Overnight mortgage payments:
Metlife Home Loans
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269-2605
For general correspondence:
MetLife Home Loans
4000 Horizon Way
Suite 100
Irving, TX 75063
MetLife Bank
Email
Feel free to email us your deposit account questions/comments at any time. We'll do our best to respond to you within 24 hours.
Phone
Automated telephone service is available 24/7. You can obtain your account balance and access transaction information; make transfers between MetLife Bank accounts; report lost or stolen ATM cards; or make ATM card PIN changes.
To speak directly with a Banking Advisor, please call Monday through Friday from 8 a.m. to 11 p.m. Eastern Time, or Saturday from 8 a.m. to 5 p.m. Eastern Time.
- For deposit account applications click here; information and service, call 1-866-BankMet (1-866-226-5638)
- For technical or website-related questions, call 1-877-WEB-MLB1 (1-877-932-6521)
Mail
Savings & CD Inquiries:
To send a deposit:
MetLife Bank, N.A.
P.O. Box 5868
Hicksville, NY 11802
Note: Please be sure to include a completed deposit ticket slip. To request additional slips, you can simply sign in, go to “Services” and click on “Deposit Tickets.”
For general correspondence:
MetLife Bank, N.A.
P.O. Box 6892
Bridgewater, NJ 08807-9927
For expedited courier service:
MetLife Bank, N.A.
Central Operations
501 Route 22 West
Floor 1W
Bridgewater, NJ 08807
Important information: Please note that deposits should only be sent to the “Deposits” address. Because all deposits will be forwarded to the “Deposits” address listed on this page, mailing to the overnight or “general correspondence” addresses may cause a delay in processing.
